The legal page.

About this page

This page contains two documents. Part I is the Privacy & Cookie Notice (the "Notice") of Augment – Digital Facilities Services S.à r.l. ("Augment", "we", "us"). It explains how we process personal data when you visit this website (the "Site") or contact us through it. Part II sets out the Terms of Use for the Site (the "Terms").

Both parts apply to the Site only. The Wiretwin product is provided under its own contractual terms, which are agreed separately with customers and are not part of this page.

Effective date: 27 August 2026.

Part I — Privacy & Cookie Notice: scope

This Notice explains how Augment processes personal data in connection with the Site: what we collect, why, on what legal basis, who receives it, how long we keep it, and the rights you can exercise. It covers visitors to the Site and people who contact us through it.

The Notice is issued under Regulation (EU) 2016/679 (the "GDPR"), the Luxembourg law of 1 August 2018 on the organisation of the National Commission for Data Protection and the general data protection framework, and the Luxembourg rules transposing the ePrivacy Directive. "Personal data" means any information relating to an identified or identifiable person, as defined in Article 4(1) GDPR.

1. Who is responsible for your data

The controller — the entity that decides why and how your personal data is processed on this Site — is:

Controller — Augment – Digital Facilities Services S.à r.l., a Luxembourg private limited liability company, registered with the Luxembourg Trade and Companies Register under number RCS Luxembourg B236041

Registered office — 19 Rue Eugène Ruppert, L-2453 Luxembourg, Grand Duchy of Luxembourg

Contact for all data protection matters — info@augment.lu

We have not appointed a Data Protection Officer. Under Article 37 GDPR, a DPO is mandatory only for public authorities, or where core activities involve large-scale regular and systematic monitoring of individuals or large-scale processing of special categories of data. None of these conditions applies to Augment. You can nonetheless raise any data protection question directly with us at the address above.

2. What data we collect, and when

The Site is informational. You can read every page without creating an account, logging in, or identifying yourself. We collect personal data in only two situations.

1. Contact and demo requests — If you use the contact form, we receive the data you enter:

• your name;
• your work email address;
• your phone number (optional — the form works without it);
• your company name;
• the subject you select and the message you write.

2. Technical delivery data — Like any website, the Site can only be delivered to your browser by processing connection data — in particular your IP address — for the duration needed to serve the page and to protect the platform against abuse. This processing is performed by our hosting provider, Vercel Inc., on our behalf (see Section 5). We do not use this data to identify visitors.

We do not collect any other personal data through the Site. There are no user accounts, no payments, no newsletter, and no marketing emails.

3. Why we process your data, and on what legal basis

GDPR requires a legal basis under Article 6(1) for each processing purpose. Ours are:

Answering your inquiry and scheduling demos — When you contact us about our services, we process the form data to respond and, where you request one, to arrange a demonstration. Legal basis: Article 6(1)(b) GDPR (steps taken at your request prior to entering into a contract). Where you write on behalf of your employer rather than for yourself, the basis is Article 6(1)(f) GDPR — our legitimate interest in responding to business inquiries addressed to us. That interest is limited to answering the message you chose to send; we consider it does not override your rights.

Delivering and securing the Site — Transient processing of connection data to serve pages and protect against abuse. Legal basis: Article 6(1)(f) GDPR (our legitimate interest in operating a functioning, secure website).

Understanding aggregate Site usage — Cookieless, aggregated page-view statistics as described in Section 7. Legal basis: Article 6(1)(f) GDPR (our legitimate interest in knowing which pages are read, without identifying who reads them).

We do not currently rely on consent for any processing described in this Notice. If that changes — for example, if we ever introduce analytics cookies — we will ask for your consent first.

4. How long we keep your data

We keep contact and demo inquiries for 3 years from our last exchange with you, after which they are deleted. Two exceptions apply: if your inquiry leads to a contractual relationship, the correspondence is kept as part of that relationship under its own terms; and where a legal obligation requires longer retention, we keep the data for that period only.

Technical delivery data is processed transiently by our hosting provider and is not kept by us as a visitor record.

When a retention period ends, we delete the data and instruct our processors to do the same.

5. Who receives your data

We do not sell personal data and we do not share it with third parties for their own purposes. We use a small number of service providers who process data on our behalf under Article 28 GDPR data processing agreements:

Vercel Inc. (USA) — hosts the Site and delivers its pages; also provides Vercel Web Analytics, a cookieless measurement service described in Section 7.

Resend (USA) — delivers the transactional email that carries your contact form submission to our inbox. Resend processes the form contents only to deliver that email.

Sanity AS (Norway) — the content management system for our articles, established in the EEA. When you read an article, your browser fetches its images directly from Sanity's content delivery network (cdn.sanity.io); in doing so your browser's connection data reaches Sanity's infrastructure, as with any content server.

Beyond these processors, personal data may be disclosed where the law requires it — for example to a competent authority acting within its powers.

6. Transfers outside the EU

Vercel and Resend are established in the United States, so personal data processed through the Site can be transferred outside the European Economic Area. Sanity AS is established in Norway, inside the EEA — transfers can still arise through its own sub-processors, under the same safeguards below.

Such transfers take place only with appropriate safeguards under Chapter V GDPR — safeguards such as an adequacy decision covering the recipient, in particular certification under the EU-US Data Privacy Framework (Article 45 GDPR), or the European Commission's Standard Contractual Clauses together with supplementary measures where needed (Article 46 GDPR). Vercel and Resend are both certified under the EU-US Data Privacy Framework, and Resend's data processing agreement additionally incorporates the Standard Contractual Clauses. We re-check that each provider's certification remains current before relying on it.

You can ask us at info@augment.lu which safeguard applies to a given provider and how to obtain a copy of the relevant clauses.

7. Cookies, analytics and local storage

The Site sets exactly one cookie:

• Name: NEXT_LOCALE
• Who sets it: this Site (first-party)
• Lifetime: your browser session only — it is deleted when you close your browser
• Purpose: remembers the language you chose so pages display in it
• Consent: not required — a cookie strictly necessary to provide a feature you asked for (your language choice) is exempt from consent under the Luxembourg rules transposing the ePrivacy Directive

There are no analytics cookies, no advertising cookies, no third-party cookies, and the Site does not use your browser's localStorage. Fonts are served from our own infrastructure — your browser makes no request to any font provider.

Analytics without cookies. We use Vercel Web Analytics to count page views. It stores nothing on your device. Visitors are counted using a hash computed on the server from the incoming request; the hash rotates daily, so it cannot be used to recognise you across days or across sites. We see aggregate figures only.

Our commitment: if we ever introduce a cookie or similar technology that requires consent, we will ask for your consent before setting it — not after.

8. What we do not do

For clarity, the Site involves none of the following:

• no profiling of visitors;
• no automated decision-making producing legal or similarly significant effects (Article 22 GDPR);
• no combining of your data with data from other sources;
• no processing of special categories of data (Article 9 GDPR) — please do not include such information in the contact form;
• no direct marketing — contacting us does not subscribe you to anything.

The Site is addressed to businesses and professionals. It is not directed at children, and we do not knowingly collect children's data.

9. Your rights

Under Chapter III GDPR you have the right to:

• access — obtain confirmation whether we process your data, and a copy of it (Article 15);
• rectification — have inaccurate data corrected and incomplete data completed (Article 16);
• erasure — have your data deleted where there is no longer a lawful reason to keep it (Article 17);
• restriction — have processing paused while a dispute about it is resolved (Article 18);
• portability — receive the data you provided to us in a structured, commonly used, machine-readable format (Article 20);
• objection — object, on grounds relating to your particular situation, to processing based on our legitimate interests; we then stop unless we demonstrate compelling legitimate grounds (Article 21);
• withdrawal of consent — where processing is ever based on consent, withdraw it at any time with effect for the future (Article 7(3)); as stated in Section 3, we do not currently rely on consent.

To exercise any of these rights, write to info@augment.lu. We respond within one month, extendable by two further months for complex requests, and we will tell you if we need to verify your identity first. Exercising your rights is free of charge.

You also have the right to lodge a complaint with a supervisory authority (Article 77 GDPR). The authority competent for us is the Commission nationale pour la protection des données (CNPD), Luxembourg's independent data protection authority, which supervises compliance with the GDPR and the law of 1 August 2018. Contact details and an online complaint procedure are available at cnpd.lu. You may complain to the CNPD without contacting us first, though we would welcome the chance to resolve your concern directly.

10. Changes to this Notice

We will update this Notice when our processing changes — for example, if we add a service provider or introduce a new feature that processes personal data. The effective date at the top of this page always states the version you are reading. Where a change materially affects you and we hold a way to reach you, we will draw your attention to it; a change requiring consent will be implemented only after that consent is obtained, as stated in Section 7.

Part II — Terms of Use: scope and acceptance

These Terms govern your access to and use of the Site, an informational and marketing website operated by Augment – Digital Facilities Services S.à r.l., 19 Rue Eugène Ruppert, L-2453 Luxembourg. By accessing the Site you accept these Terms; if you do not accept them, please do not use the Site.

These Terms govern the Site only. Any supply of the Wiretwin product or of Augment's services is governed exclusively by the separate contractual terms agreed for that supply, which prevail over these Terms in case of conflict.

Nothing on the Site constitutes a contractual offer. Descriptions of products and services are informational and may evolve; a binding commitment arises only from a contract signed or otherwise expressly accepted by Augment.

11. Intellectual property

The Site and its content — including text, images, graphics, logos, page design and underlying code — are protected by copyright, trademark and other intellectual property rights, and are owned by Augment or used under licence from their respective owners.

You are granted a limited, non-exclusive, non-transferable permission to view the Site and its content for informational purposes. No other right or licence is granted. In particular, the Augment name and logo may not be used without our prior written consent.

Quoting brief extracts with attribution for lawful purposes (such as press coverage) is permitted to the extent allowed by applicable copyright law.

12. Permitted use

You agree to use the Site lawfully and not to:

• copy, reproduce, republish or redistribute Site content beyond what Section 11 permits;
• scrape, harvest or systematically extract data from the Site, whether manually or by automated means;
• frame or mirror the Site, or misrepresent its origin or your affiliation with Augment;
• interfere with the Site's operation or security, probe or test its vulnerabilities without authorisation, or introduce malicious code;
• use the contact form to send unlawful, abusive or deceptive content, or bulk unsolicited messages.

We may suspend or restrict access to the Site where reasonably necessary to protect it or its users.

13. Content, no warranty, and limitation of liability

The Site's content is provided for general information only, "as is" and "as available". While we take care to keep it accurate and current, we make no representation or warranty — express or implied — as to its accuracy, completeness or fitness for any purpose. Content on the Site is not professional, technical, legal or financial advice, and you should not rely on it as such.

We do not warrant that the Site will be uninterrupted, error-free or free of harmful components, and we may modify, suspend or discontinue any part of it at any time.

To the fullest extent permitted by Luxembourg law, Augment shall not be liable for any indirect or consequential loss, loss of profit, loss of business or loss of data arising from the use of, or inability to use, the Site or its content, whether in contract, tort or otherwise. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Luxembourg law, including liability arising from wilful misconduct (dol) or gross negligence (faute lourde), or any mandatory statutory rights you hold.

14. External links

The Site may contain links to third-party websites. These links are provided for convenience only. We do not control third-party websites, we do not endorse their content, and we accept no responsibility for them or for any loss arising from their use. Third-party websites have their own terms and privacy notices, which apply instead of ours once you leave the Site.

15. Changes, governing law and jurisdiction

Changes. We may amend these Terms at any time by posting the amended version on this page; the amended Terms apply from posting. The effective date at the top of this page states the current version. Your continued use of the Site after a change constitutes acceptance of the amended Terms.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision is replaced by a valid one that comes closest to its intent.

Governing law and jurisdiction. These Terms, and any non-contractual obligations arising from your use of the Site, are governed by the laws of the Grand Duchy of Luxembourg. Any dispute arising out of or in connection with the Site or these Terms is subject to the exclusive jurisdiction of the courts of Luxembourg City, without prejudice to any mandatory jurisdiction or consumer protection rules that apply to you by law.